Scope of Services

Below is a scope of support, the jobs/fixes that are and are not covered by our Management Plans:

Covered Tasks:

  • Fix theme errors in WordPress
  • Fix WordPress plugin errors
  • Fix WordPress contact form errors
  • Fix WP database connection strings
  • Unable to log in to WordPress
  • Fix WordPress image issues
  • Fix a media upload error in WordPress
  • Fix 404, broken link, or redirect issues
  • Fix WordPress core file errors
  • Fix WordPress White Screen of Death
  • Fix a WordPress internal server error
  • Install, change or update a theme
  • Install, activate or update a plugin
  • Optimize WordPress database
  • Remove bulk comments in WordPress
  • Optimize images in WordPress
  • Preventing WordPress comment spam
  • Setup WordPress redirects
  • WordPress config file changes
  • Update or reset WP permalinks
  • Setup Google Analytics
  • Remove and clean out comment spam
  • Update WordPress to a new version
  • Improve WordPress security
  • Install and configure a caching plugin
  • Provide a backup of your website
  • Install a comment system in WP
  • Unzip a zip file
  • Import or export WordPress database
  • Moving WP files to another folder
  • Install WordPress
  • Create/activate a child theme in WP
  • Database find and replace
  • Change the domain in WordPress
  • Modify or configure DNS settings
  • Configure and install an SSL certificate

Tasks Not Covered:

  • Phone support
  • Create, update, or post content
  • Sites containing explicit contents
  • Staging sites (separate subscription required)
  • Recover a hacked site
  • Clean up malware
  • Site migration between hosts
  • Build a new site
  • Configure/setup a new theme
  • Set up a theme for specific pages
  • Update a highly customized theme
  • Remove theme customizations
  • Research previous theme customizations
  • Create a Google Plus business listing
  • Set up email accounts
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