Below is a scope of support, the jobs/fixes that are and are not covered by our Management Plans:
Covered Tasks:
- Fix theme errors in WordPress
- Fix WordPress plugin errors
- Fix WordPress contact form errors
- Fix WP database connection strings
- Unable to log in to WordPress
- Fix WordPress image issues
- Fix a media upload error in WordPress
- Fix 404, broken link, or redirect issues
- Fix WordPress core file errors
- Fix WordPress White Screen of Death
- Fix a WordPress internal server error
- Install, change or update a theme
- Install, activate or update a plugin
- Optimize WordPress database
- Remove bulk comments in WordPress
- Optimize images in WordPress
- Preventing WordPress comment spam
- Setup WordPress redirects
- WordPress config file changes
- Update or reset WP permalinks
- Setup Google Analytics
- Remove and clean out comment spam
- Update WordPress to a new version
- Improve WordPress security
- Install and configure a caching plugin
- Provide a backup of your website
- Install a comment system in WP
- Unzip a zip file
- Import or export WordPress database
- Moving WP files to another folder
- Install WordPress
- Create/activate a child theme in WP
- Database find and replace
- Change the domain in WordPress
- Modify or configure DNS settings
- Configure and install an SSL certificate
Tasks Not Covered:
- Phone support
- Create, update, or post content
- Sites containing explicit contents
- Staging sites (separate subscription required)
- Recover a hacked site
- Clean up malware
- Site migration between hosts
- Build a new site
- Configure/setup a new theme
- Set up a theme for specific pages
- Update a highly customized theme
- Remove theme customizations
- Research previous theme customizations
- Create a Google Plus business listing
- Set up email accounts
- Transfer a non-WP site to WordPress
- Design work
- Sites hosted by WordPress.com
- Add custom functionality to a plugin
- Add products for WooCommerce
- Update customized WooCommerce
- Boost page ranks
- Building site backlinks
- Increasing site traffic
- SEO
- Paid marketing
- Create a plugin
- Create images
- Payment gateway configuration