For most small to medium-sized businesses, there comes a time where the IT load simply becomes too much to handle inhouse. Picking the right company to manage the IT end of your business is a big decision, especially given how much access and control of your data infrastructure you’ll be handing over to a third party. So how do you know which IT consulting company to hire? Start by asking the right questions.
6 Questions to Ask Before Hiring an IT Consulting Company
1. Do You Have Just One Package or Can You Adapt to Our Needs?
Most IT consulting companies will have a list of scheduled service plans they can offer. These can make it easy for a company to choose what they need quickly. But a great consulting company will also provide particular services as you want or need them. There is no one-size-fits-all plan that works equally well for every business.
2. What Do You Do to Prevent Problems in the First Place?
The best defense is a good offense. True in football; equally true in IT. Ask a consulting company precisely what they can offer in terms of IT prevention plans. Prevention strategies should include checkups, regular diagnostics, and performance tune-ups.
3. Do You Have an On-Call Service?
Sometimes you don’t need to pay for continuous service. Before you hire a company, find out whether they can offer you an on-call service so you can get hold of the specialist when you need one. You should be able to get this access and pay for it at the moment you need it rather than be forced into a long-term contract.
4. Can You Offer an Assessment?
Some companies just come charging into the fray with a set battle plan already in place before they have even had a chance to survey the battlefield. Ask your IT company if they’re willing to do a free tech assessment before they give a quote. This will give you some assurance that they are approaching your problems from a position of knowledge. It will also give you a close look into your own systems, so you understand how they work and what they need.
5. How You Plan to Keep in Touch?
You want to know how often you can expect to hear from your consultant, what methods they’ll use to contact you, and how easy it is for you to get a hold of them. What kind of reports should you expect on the state of your IT issues? A good IT company should have fast response times and frequent contact to keep you apprised of your network.
6. What Is the Payment Structure for Your Plans and Services?
Does the company only offer one type of plan and payment schedule? If you have a regular payment to them, exactly when is it due? If you take advantage of on-call services or help for one-off projects, how much do you pay, and at what point? It’s always best to nail this down in advance and avoid surprises later.
Need an IT Consulting Company? We’ve Got You Covered
If you need IT management services from experienced professionals, Advantage iTs should be your first choice. Whether you need a comprehensive look at your IT systems, set up a prevention system, or deal with an emerging issue right now, contact Advantage iTs today and be confident your technology is always working at its best.